Welcome to Cosmo Luggage Online Shop!
Orders placed during a single transaction that amount to or above AED 100 are exempted from shipping charges.
Shipping is available all across the United Arab Emirates.
Cosmo Luggage Online Shop has partnered with third party courier company to process the deliveries. Delivery will be scheduled in the following 2-3 business days: subject to product availability.
Orders that you submit online are processed immediately and may not be cancelled.
If a damaged or wrong item is delivered to you, you can raise a complaint within the following 1 day of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.
Any item that is received damaged or with a manufacturing defect can be returned free of charge if a complaint is raised within 1 day of purchase. Please refer to our Warranty Policy for more information.
Original shipping costs are non-refundable.
To initiate a return, please email us at firstname.lastname@example.org. We require a receipt or proof of purchase to accompany your return.
Refunds and Exchanges
After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by us, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
If you have any queries regarding any of our terms, please contact us.